What items cannot be returned to IKEA?
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While IKEA generally has a generous 365-day return policy for most items, some products are specifically excluded or have conditions attached. Items that cannot be returned include:
What items are non-returnable at IKEA?
We do not accept returns on plants, cut fabric, custom countertops and as-is products. We are also unable to refund or exchange your items if your merchandise is found to be modified from its original form, dirty, stained, or damaged. Returns are not accepted at IKEA Planning Studios or IKEA Pick Up Point locations.
Can I return an opened item to IKEA?
It's OK to change your mind!
If you're not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. You may also return open products within 180 days, with your proof of purchase, for a full refund.
What is IKEA Germany return policy?
IKEA Germany offers a generous 365-day return policy for unused, undamaged items (even if assembled/opened, with proof of purchase), allowing full refunds, with exceptions for cut goods, plants, and second-hand items. You can return to any German store or ship parcel-sized items back, and IKEA Family members get extra benefits like viewing receipts and extended mattress trials (365 nights).
Can I return a used item to IKEA?
We buy back your used furniture items in return for an IKEA refund card. We then resell your second-hand furniture in our Re-shop and Re-use area or online, where it provides a chance for someone else to give it a second life at an affordable price.
How to Return IKEA Items In-Store (Quick Tutorial)
Does IKEA take back old furniture?
Why let your much-loved IKEA furniture go to waste? Bring them back to us any time of the year and we'll buy them back. You'll then get in-store credit to make your next purchase more affordable, while your used furniture finds a new home.
Can I return IKEA furniture if I built it?
You can return your opened and assembled products to the store within 90 days of purchase with your purchase receipt. We can also help with collection from your home.
Does IKEA take back old furniture in Germany?
Yes, we offer you the IKEA 'Zweite Chance' programme for this purpose. Under certain conditions, IKEA will buy back the furniture and then offer it for sale in the Zweite Chance Markt. Select the product you want to return on our online portal and answer a few questions about its condition.
Can I return an IKEA product after 2 years?
If you've changed your mind about a product, IKEA takes back unpacked and used products within 90 days, and unopened products within 365 days - this applies to purchases made in-store, by phone, or online. Before returning your item, please make sure: You have your proof of purchase.
Will IKEA accept returns without original packaging?
You can also return a product if it has been opened or assembled within 6 months but we do require disassembly if we are picking it up (pickup charges may apply = to your original delivery fee). Mattresses can be exchanged for another mattress up to 90 days. IKEA does not require the original packaging.
Can I return an item if I've opened it?
You don't have to return the item in its original packaging, but you do need to make sure it's packaged in a way that means it doesn't get damaged. Sellers can ask you to pay if something gets damaged because it wasn't packaged properly.
Can I return IKEA furniture if it doesn't fit?
It's ok to change your mind. You can return assembled merchandise to your local IKEA store as long as it's within our return policy and the items are in new condition. You can return assembled products within our return policy if they are in new and unused condition.
Can you bring furniture back to IKEA?
We buy back your used furniture items in return for an IKEA refund card. We then resell your second-hand furniture in our Re-shop and Re-use area or online, where it provides a chance for someone else to give it a second life at an affordable price.
Do IKEA offer free returns?
In-store returns of small items are free. Parcel, Heavy, and Fragile returns incur a fee based on the value of the goods being returned.
Can I return something I opened to IKEA?
At IKEA we make returning products easy. You have a full 365 days to return a product, unopened, opened or even fully assembled. You can return the product to any IKEA store, even if you purchased it at another IKEA store or at IKEA.be. Things will go even more smoothly if you can present a proof of purchase.
Can I take stuff back to IKEA without a receipt?
We will take every effort to support you in your returns journey however if we do not have a sufficient proof of purchase, your refund may be refused. If accepted your refund will be issued on an IKEA refund card. In this instance, the refund amount will be the lowest price of the product over the past year.
How strict is the IKEA return policy?
It's okay to change your mind! If you're not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. You may also return open products within 180 days, with your proof of purchase, for a full refund.
Does IKEA resell returned items?
We buy back our customers used IKEA furniture in return for IKEA store credit. These items are then available for resale in our As-Is area, providing an even more affordable option for the many people.
What is the return limit for IKEA?
Our 365-day return policy is simple – especially if you bring your receipt and arrange an Express return online beforehand. Head to our Exchanges & returns when returning products to an IKEA store.
What is Ikea's return policy in Germany?
IKEA Germany offers a generous 365-day return policy for most items, allowing returns of new, opened, or even assembled products as long as they're unused, undamaged, and clean, with a valid proof of purchase for a full refund. You can return items to any German IKEA store or send parcel-sized items back by post, though you'll need your receipt (digital or paper) and some items like cut fabrics, plants, or 'Second Chance' products are excluded.
Where to dispose bulky items for free?
Bulky items (including large household appliances)
For removal of large household appliances, please visit ALBA's website on doorstep collection to arrange for free collection at your premises. For removal of any other bulky item(s) for disposal, please contact the Public Waste Collector (PWC) serving your estate.
Can I return IKEA without packaging?
(IKEA Family members can return products within 365 days if IKEA Family card was used on purchase.) Product returns are accepted or exchanged within 90 days after the purchase upon presenting a receipt. Full refund is applicable to unused, unpacked and unassembled goods only.
Can I return a rug to IKEA?
At IKEA, You can return many unopened IKEA products to your local IKEA store, within 365 days, for a full refund. No rush, no complicated conditions.
Can I return a mattress to IKEA?
IKEA offers a generous 365-day "Sleep On It" return policy for most new mattresses, allowing you to test them at home and exchange for another size or type if not satisfied, provided the mattress is clean, undamaged, and you have proof of purchase. You get a refund voucher for the full price if you exchange it, and need to pay any price difference. Specific models (like some budget ones) and toppers are excluded, and returns must be clean and not damaged.